Poly Premier Support 1 Year Exchange Service | Phone Support, Parts — CON-SSSNT-2232B

Protect collaboration infrastructure with a support plan built for steady operations and fast issue resolution. Poly Premier Support delivers 1 year of exchange-based service with 8 x 5 phone access, escalation support, parts replacement, software updates, and software upgrades. It is designed for organizations that need a defined support path when availability matters and downtime carries real cost. This service is a strong fit for teams that want more than basic break-fix coverage. The exchange model helps restore service quickly, while parts support and software maintenance keep the environment current and easier to manage. For IT leaders responsible for user experience, meeting reliability targets, and controlling support risk, this plan adds a clear layer of assurance around the hardware and software stack. Choose this service when the cost of delay is higher than the cost of coverage. It gives procurement and operations teams a predictable support structure, backed by vendor expertise and a defined service term. Ideal For Supporting collaboration hardware in office meeting rooms Maintaining production communications systems with predictable service coverage Reducing recovery time for devices that require parts exchange Extending vendor support for deployed endpoints nearing standard warranty limits Why This Product 1 Includes exchange-based service rather than basic phone-only coverage 2 Adds software updates and upgrades for longer platform viability 3 Covers parts replacement to reduce repair delays 4 Provides a defined 1-year term for budget planning