Cisco Essential Appliance Support, 3 Year, 8x5xNBD | On-Site Maintenance — CON-SSSNT-CG522EWN

Keep Cisco appliance environments supported with an extended service plan designed for operational continuity. This 3-year maintenance offering combines on-site service with parts and labor coverage, helping teams address hardware issues without waiting on ad hoc repair paths. The service includes a 4-business-hour response target for parts and labor, with coverage described at a distance from the customer site of up to 1,000 miles. That makes it a strong fit for organizations that need defined escalation timing and a structured support model for physical infrastructure. In addition to repair and parts replacement, the plan includes web support, phone support, and web knowledge base access, giving administrators multiple ways to troubleshoot and coordinate service. For environments where downtime affects user access, branch continuity, or operational throughput, this level of support helps preserve service quality and reduce the cost of delayed remediation. Ideal For Support Cisco appliance deployments that require on-site repair coverage Maintain branch or remote-site hardware with defined parts replacement timing Provide escalation support for operations teams managing physical infrastructure Reduce downtime exposure in environments where delayed repair affects service delivery Why This Product 1 On-site coverage instead of remote-only support 2 4-business-hour parts and labor response target 3 Includes parts replacement and repair support 4 3-year term for longer planning horizon