Cisco CON-SSSNP-UCSFI6NW 24x7x4 Support — UCS Fabric Interconnect | 4hr Response, FI — CON-SSSNP-UCSFI6NW

Secure UCS Fabric Interconnect continuity with a 24x7x4 support package that provides entitlement validation, prioritized case handling and a 4-hour response SLA to maintain fabric stability for production services. Protect fabric stability with 24x7x4 coverage via designated FI support Speed incident handling with a guaranteed 4-hour response via Cisco TAC Confirm entitlement and warranty status using CCW integration Escalate complex fabric issues faster with vendor engineering access via support contract Reduce cluster-impact risk with prioritized FI case routing using SKU scoping Minimize downtime for management-plane incidents with targeted FI coverage via the service Standardize vendor interactions and documentation using Cisco support procedures Key Features 24x7x4 technical support for UCS Fabric Interconnects 4-hour initial response SLA CCW entitlement validation Vendor escalation to fabric engineering Coverage focused on UCS Fabric Interconnect components Case handling per Cisco TAC processes FAQ What does 24x7x4 mean for Fabric Interconnect support? 24x7x4 indicates continuous support coverage with a guaranteed initial response within 4 hours for incidents affecting covered Fabric Interconnect devices. Will this service dispatch on-site engineers? On-site dispatch follows Cisco entitlement and spare-part policies; the service provides remote intake and escalation. Physical dispatch occurs when entitlement and problem scope require it. Can this SKU be applied to multiple Fabric Interconnects in a pod? This SKU scopes support to Fabric Interconnect components; for multi-FI pods, verify contract applicability per device and procure coverage for each FI as required. How are escalations handled for complex overlay or routing faults? The contract provides a direct escalation path into Cisco fabric engineering from Level 1 intake to accelerate diagnostics and, if required, advanced troubleshooting or RMA processing.