Cisco ASR 1002-HX 24x7x4 Support CON-SSSNP-ASR100HX | Enterprise Service — CON-SSSNP-ASR100HX

Keep your Cisco ASR 1002-HX in supported service status with 24x7x4 coverage designed for enterprise network operations. This support offering is aimed at environments where routing availability, parts response, and maintenance discipline directly affect user access, application performance, and site connectivity. For teams running WAN aggregation, edge routing, or branch interconnects, the value is in the service model itself: around-the-clock support with a four-hour response target. That matters when a routing platform is part of the path for business-critical traffic and downtime has a visible cost. The service also aligns with dual power supply hardware, reinforcing the expectation of resilient infrastructure and planned support continuity. Compared with lower-tier coverage, this package is built for organizations that cannot wait for next-business-day handling. It supports operational planning, reduces uncertainty during incidents, and helps procurement teams justify the spend by tying service level to business impact. When the network edge matters, support quality is part of the architecture. Ideal For Supporting a Cisco ASR 1002-HX at the enterprise WAN edge Maintaining service coverage for branch aggregation routing Reducing recovery time for critical network incidents Keeping dual-PS routing infrastructure under active support Why This Product 1 24x7x4 coverage is stronger than standard business-hours support 2 Parts replacement support reduces recovery delays during incidents 3 Built for Cisco ASR 1002-HX enterprise routing environments 4 Two-year contract term supports longer planning horizons