Cisco 1100 Terminal Gateway SNTC 24x7x4 | Cisco Support, 32 Async — CON-SNTP-C1100TG1

Keep serial access available when production systems cannot afford interruption. This Cisco Smart Net Total Care service is built for the 1100 Terminal Gateway with 32 async ports, giving infrastructure teams a defined support path for a device that often sits at the edge of critical operations. With 24x7 coverage and a 4-hour response objective, this service is designed for environments where terminal access, console management, and serial connectivity must stay recoverable after a fault. It is a practical fit for teams supporting network closets, industrial systems, branch infrastructure, and other deployments where asynchronous access remains essential. For organizations standardizing on Cisco support contracts, this service adds predictable coverage and faster access to Cisco assistance when issues arise. It helps reduce the operational risk of relying on unsupported or ad hoc maintenance arrangements, while aligning service levels to the importance of the gateway in the environment. Ideal For Supporting branch network console access for Cisco terminal gateway deployments Maintaining serial connectivity for industrial or operational technology environments Covering edge infrastructure that requires rapid service response Standardizing support for Cisco-managed terminal access hardware Why This Product 1 24x7x4 coverage versus standard business-hours support 2 4-hour response objective for faster incident handling 3 On-site service for infrastructure that cannot wait on remote-only help 4 Matched support for Cisco 1100 Terminal Gateway with 32 async ports