S+ Instant Connect Enterprise Desktop Client Cisco | Enterprise Remote Access — CICX-ICE-P-DC

Keep enterprise desktop access available when support gaps are not an option. S+ Instant Connect Enterprise Desktop Client delivers a 3-year service term with 24x7 coverage, web and phone support, knowledge base access, and new releases updates for Citrix environments that must stay productive. This service is designed for teams that need fast response and predictable maintenance handling. Advance parts replacement within 4 business hours helps reduce disruption when hardware-related issues arise, while depot-based exchange support adds a structured path to resolution. The combination of parts service, physical and electronic service coverage, and continuous support resources gives IT teams a clear maintenance model for business-critical deployments. For organizations standardizing on Citrix desktop access, this service helps protect uptime, simplify support escalation, and preserve user continuity across distributed teams. It is a practical fit for environments where remote access performance, response time, and service accountability directly affect business operations. Ideal For Supporting enterprise desktop access for distributed office users Maintaining Citrix-based remote work environments with defined response times Reducing downtime risk for business-critical virtual desktop deployments Standardizing support coverage across managed desktop infrastructure Why This Product 1 3-year term versus shorter annual support plans 2 4-business-hour advance parts replacement for faster recovery 3 24x7 coverage for always-on enterprise operations 4 Depot exchange model for structured service handling