Cisco Secure Web Appliance S196 8x5xNBD Support | Enterprise Service — CON-PSUT-WSAS1969

Maintain dependable coverage for the Cisco Secure Web Appliance S196 with partner support designed around business-hour operations and next-business-day response. For teams running web security at scale, service quality matters as much as the appliance itself. This support offering helps reduce downtime risk, accelerate case handling, and keep your security gateway aligned with operational expectations. Built for organizations that depend on consistent web access control, threat filtering, and policy enforcement, this service is a practical fit for environments where planned coverage windows are sufficient and rapid next-business-day response meets internal support requirements. It gives procurement and infrastructure teams a clear support path for a specific Cisco security platform, without paying for around-the-clock coverage that may not match the deployment profile. Use it to preserve service continuity, simplify vendor support coordination, and keep your web security stack backed by a defined support commitment. For enterprises standardizing on Cisco Secure Web Appliance hardware, this support plan helps protect the investment and reduce the operational friction that comes with unmanaged equipment. Ideal For Supporting a Cisco Secure Web Appliance S196 in a business-hours operations model Maintaining web filtering and policy enforcement coverage for enterprise users Backing a branch or regional security gateway with next-business-day response Standardizing support for Cisco web security appliances across a procurement catalog Why This Product 1 Business-hour coverage instead of 24x7 service 2 Next-business-day response for predictable support timing 3 Model-specific support for Cisco Secure Web Appliance S196 4 Partner support structure for enterprise procurement