Lenovo Committed Service Post Warranty Premier Enhanced Storage Support (6 Hour Committed Service Repair)

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SKU
5WS7B69658
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Lenovo Committed Service Post Warranty offers a solution for your storage arrays with the Premier Enhanced Storage Support. This service includes parts and labor for a contract period of 1 year, ensuring that any required repairs are handled efficiently and effectively. With a repair time commitment of 6 hours and on-site service availability 24 hours a day, 7 days a week, downtime is minimized and productivity is enhanced. In addition to prompt repair services, this extended service agreement includes features such as phone consulting, health checks, and a monthly report to keep you informed about your storage system's performance. However, it is limited to 1 incident per month, ensuring that service is focused and effective. With Lenovo's support, you can maintain peak performance for your storage solutions.
General Information
CategoryTechnical support or help desk services
DescriptionLenovo Committed Service Post Warranty Premier Enhanced Storage Support (6 Hour Committed Service Repair) - Extended service agreement - parts and labor (for storage arrays) - 1 year (5th year) - on-site - 24x7 - repair time: 6 hours
ManufacturerLenovo
MSRP$19,672.00
UNSPSC81111811
Main Specifications
Header / BrandLenovo
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 1 year
  • Technical support - health check - 1 year - 1 incident per month
  • Technical support - monthly report - 1 year
General
Class of EquipmentStorage arrays
Full Contract Period1 year
LocationOn-site
Repair Time6 hours (committed time)
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
Support Period5th year
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