Lenovo Committed Service Post Warranty Premier Enhanced Storage Support + 6 Hour Committed Service Repair + Keep Your Drive

Availability: In stock
SKU
5PS7B69525
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Lenovo Committed Service Post Warranty offers support for your storage arrays with an extended service agreement. This service ensures that you receive parts and labor for any necessary repairs during the 5th year of service, providing a smooth experience when dealing with equipment issues. Personalized on-site assistance is available, providing peace of mind with a 4-hour response time and a committed 6-hour repair time. The service is accessible 24 hours a day, 7 days a week, ensuring that expert support is at your fingertips whenever needed. With additional services such as phone consulting, monthly reports, and regular health checks, Lenovo Committed Service Post Warranty is designed to maintain the integrity of your storage solutions. The ability to keep your drive in the event of a defective HDD or SSD is a key benefit, allowing users to safeguard their data. Limitations of 1 incident per month ensure focused and efficient support tailored to each customer’s needs.
General Information
CategoryTechnical support or help desk services
DescriptionLenovo Committed Service Post Warranty Premier Enhanced Storage Support + 6 Hour Committed Service Repair + Keep Your Drive - Extended service agreement - parts and labor (for storage arrays) - 1 year (5th year) - on-site - 24x7 - response time: 4 h - repair time: 6 hours
ManufacturerLenovo
MSRP$6,143.00
UNSPSC81111811
Main Specifications
Header / BrandLenovo
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - repair time: 6 hours - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 1 year
  • Technical support - health check - 1 year - 1 incident per month
  • Technical support - monthly report - 1 year
  • Defective HDD/SSD retention - 1 year
General
Class of EquipmentStorage arrays
Full Contract Period1 year
LocationOn-site
Repair Time6 hours (committed time)
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
Support Period5th year
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