Lenovo Committed Service Post Warranty Premier Enhanced Storage Support + 6 Hour Committed Service Repair + Keep Your Drive
Lenovo Committed Service Post Warranty offers support for your storage arrays with an extended service agreement. This service ensures that you receive parts and labor for any necessary repairs during the 5th year of service, providing a smooth experience when dealing with equipment issues. Personalized on-site assistance is available, providing peace of mind with a 4-hour response time and a committed 6-hour repair time. The service is accessible 24 hours a day, 7 days a week, ensuring that expert support is at your fingertips whenever needed. With additional services such as phone consulting, monthly reports, and regular health checks, Lenovo Committed Service Post Warranty is designed to maintain the integrity of your storage solutions. The ability to keep your drive in the event of a defective HDD or SSD is a key benefit, allowing users to safeguard their data. Limitations of 1 incident per month ensure focused and efficient support tailored to each customer’s needs.
| General Information | |
|---|---|
| Category | Technical support or help desk services |
| Description | Lenovo Committed Service Post Warranty Premier Enhanced Storage Support + 6 Hour Committed Service Repair + Keep Your Drive - Extended service agreement - parts and labor (for storage arrays) - 1 year (5th year) - on-site - 24x7 - response time: 4 h - repair time: 6 hours - for ThinkSystem DE2000H Hybrid |
| Manufacturer | Lenovo |
| MSRP | $6,143.00 |
| UNSPSC | 81111811 |
| Main Specifications | |
| Header / Brand | Lenovo |
| Packaged Quantity | 1 |
| Service & Support / Type | Extended service agreement |
| Compatibility Information | |
| Designed For | Lenovo ThinkSystem DE2000H Hybrid 2U12 Chassis, 2U12 LFF controller enclosure, 2U24 Chassis, 2U24 SFF controller enclosure |
| Details | |
| Service & Support |
|
| General | |
| Class of Equipment | Storage arrays |
| Full Contract Period | 1 year |
| Location | On-site |
| Repair Time | 6 hours (committed time) |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Service Included | Parts and labor |
| Support Period | 5th year |
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