Lenovo Committed Service Post Warranty Premier Enhanced Storage Support (6 Hour Committed Service Repair) + Keep Your Drive

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SKU
5PS7B69369
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Lenovo Committed Service Post Warranty provides essential support for storage arrays with a comprehensive one-year extended service agreement. This service includes necessary parts and labor to ensure continuity in operations. Committed to resolving issues quickly, it offers an on-site repair time of 6 hours, with service available 24 hours a day, 7 days a week, allowing for swift recovery from incidents. Additional benefits include phone consulting, health checks, and monthly reports, ensuring customers stay informed and supported throughout their contract period. The Lenovo Premier Enhanced Storage Support also emphasizes convenience with a defective HDD/SSD retention policy, allowing clients to keep their drives during a repair process. This policy ensures that data security is a priority, giving users peace of mind when using Lenovo's support services. Suitable for those looking to maintain optimal performance, this service plan serves as a reliable partner in managing storage solutions effectively.
General Information
CategoryTechnical support or help desk services
DescriptionLenovo Committed Service Post Warranty Premier Enhanced Storage Support (6 Hour Committed Service Repair) + Keep Your Drive - Extended service agreement - parts and labor (for storage arrays) - 1 year (4th year) - on-site - 24x7 - repair time: 6 hours
ManufacturerLenovo
MSRP$4,338.00
UNSPSC81111811
Main Specifications
Header / BrandLenovo
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 1 year
  • Technical support - health check - 1 year - 1 incident per month
  • Technical support - monthly report - 1 year
  • Defective HDD/SSD retention - 1 year
General
Class of EquipmentStorage arrays
Full Contract Period1 year
LocationOn-site
Repair Time6 hours (committed time)
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
Support Period4th year
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