Lenovo Committed Service Premier Enhanced Storage Support (6 Hour Committed Service Repair) + Keep Your Drive

Availability: In stock
SKU
5PS7B68941
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The Lenovo Premier Enhanced Storage Support provides service for storage arrays, ensuring reliability and minimal downtime. With an extended service agreement, this offering includes both parts and labor, delivered on-site for rapid response. The commitment to a 6-hour repair time ensures that any issues are resolved swiftly, enhancing operational efficiency. Additionally, support is available 24 hours a day, 7 days a week, allowing access to vital assistance whenever needed. Monthly reports, health checks, and phone consulting form crucial components of this service, demonstrating a commitment to maintaining the performance and integrity of your storage solutions.
General Information
CategoryTechnical support or help desk services
DescriptionLenovo Committed Service Premier Enhanced Storage Support (6 Hour Committed Service Repair) + Keep Your Drive - Extended service agreement - parts and labor (for storage arrays) - 3 years - on-site - 24x7 - repair time: 6 hours
ManufacturerLenovo
MSRP$6,149.00
UNSPSC81111811
Main Specifications
Header / BrandLenovo
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 3 years
  • Technical support - health check - 3 years - 1 incident per month
  • Technical support - monthly report - 3 years
  • Defective HDD/SSD retention - 3 years
General
Class of EquipmentStorage arrays
Full Contract Period3 years
LocationOn-site
Repair Time6 hours (committed time)
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
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