Novelvox NV Desk Advanced Concurrent License | Cisco Contact Center — NV-CIS-NDALFC

Support more agents without tying up budget in idle seats. Novelvox NV Desk Advanced License Fee (Concurrent) is designed for contact center operations that need flexible access to advanced desktop capabilities under a concurrent licensing model. That makes it a practical fit for organizations with JTFft-based staffing, seasonal demand, or shared workstations. For IT and operations leaders, concurrent licensing helps match spend to actual usage. Instead of assigning a dedicated license to every named user, teams can provision access based on simultaneous demand, which can improve utilization and simplify capacity planning. This is especially valuable in environments where agent counts change throughout the day or across business cycles. As a Cisco-related licensing item, it fits procurement workflows that already standardize on Cisco contact center ecosystems. The result is a cleaner path to expanding desktop access while keeping licensing aligned to operational reality. Ideal For Contact centers with JTFft-based agent schedules Shared desktop access across pooled user groups Seasonal operations with fluctuating license demand Cisco-aligned procurement for contact center software Why This Product 1 Concurrent licensing supports shared access instead of named-user allocation 2 Better fit for JTFft-based and seasonal contact center staffing 3 Helps reduce unused license capacity 4 Aligned to Cisco contact center procurement environments