LUMENVOX Tier 4 ASR Speech Recognition Cisco | Contact Center, ASR — LX-AUTHEN-PR-TSA

Improve voice automation where recognition quality matters most. LUMENVOX Tier 4 ASR Speech Recognition is built for Cisco contact-center environments that depend on accurate speech input to route calls, capture intent, and reduce friction in self-service flows. For teams managing large call volumes, better recognition can mean fewer misroutes, shorter handle times, and less pressure on live agents. This licensing model is suited to organizations that need dependable ASR capacity for production deployments rather than basic trial usage. It fits environments where speech recognition is part of the customer journey, not an add-on. That makes it a strong choice for enterprises standardizing on Cisco communications infrastructure and looking to preserve call quality while scaling automation. Because this is a specialized tiered entitlement, it is positioned for buyers who value predictable licensing and operational consistency. It helps support contact-center programs where every percentage point of recognition accuracy can affect containment rates, agent efficiency, and customer satisfaction. Ideal For Deploy speech recognition in Cisco contact-center self-service flows Support automated call routing for high-volume inbound queues Improve intent capture in IVR and voice automation programs Standardize ASR licensing across enterprise communications teams Why This Product 1 Tier 4 licensing for production ASR workloads 2 Cisco-aligned entitlement for communications teams 3 Focused on voice automation rather than general collaboration 4 Built for recognition quality that affects routing and containment