Lenovo Protection 1Y PW Tech Inst 24x7x4 + YDYD | Enterprise Support — 5PS0L38666

Keep infrastructure support predictable with a protection plan designed around fast response and clear service boundaries. This 1-year package includes 24x7x4 technical support and YDYD coverage, giving operations teams a defined support path when hardware incidents require attention. The four-hour response target helps reduce uncertainty during outages, while the protection term provides a clean planning window for short-cycle deployments or refresh transitions. This service is a practical fit for environments where support speed matters, but the asset lifecycle does not require a multi-year commitment. It can help bridge the gap during rollout, stabilization, or interim coverage periods, especially when teams need to protect uptime without overcommitting budget. The YDYD model further streamlines recovery by reducing the friction of replacement handling. For procurement teams, the value is in the clarity: one year of coverage, around-the-clock support, and a response commitment that supports operational planning. For infrastructure teams, it means less time spent coordinating recovery and more time keeping systems available. Ideal For Cover newly deployed hardware during stabilization after rollout Support interim infrastructure while longer-term service plans are finalized Protect branch or remote systems that need 24x7 support access Maintain availability for environments with short refresh cycles Why This Product 1 24x7x4 support for faster incident handling 2 1-year term for short-cycle planning 3 YDYD coverage to simplify recovery 4 Better fit for interim protection than long-term contracts