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Lenovo Premier Support with Onsite NBD

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5WS0T36125

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Details

Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference- Advanced-level techs.- End to End case management.- Faster, first-time resolution.

Premier Support Center: Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support 1
Technical Account Managers (TAMs): Proactive relationJTFp and escalation management Personalized recommendations for your business Robust quarterly reporting
VIP Treatment: No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2

Specifications

General Information
Category	Technical support or help desk services
Description	Lenovo Premier Support with Onsite NBD - Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - for ThinkPad L13; L590; T14 Gen 2; T14s Gen 2; T15 Gen 2; T490; X12 Detachable; X13 Gen 2
Manufacturer	Lenovo
MSRP	$373.12
UNSPSC	81111811
Main Specifications
Header / Brand	Lenovo
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Compatibility Information
Designed For	Lenovo Thinkpad 13 (1st Gen) 20GK Lenovo Thinkpad 13 (2nd Gen) 20J2 Lenovo ThinkPad A275 20KC Lenovo ThinkPad A285 20MX Lenovo ThinkPad A475 20KM Lenovo ThinkPad A485 20MV Lenovo ThinkPad L13 20R4 Lenovo ThinkPad L13 Yoga Gen 3 21BC Lenovo ThinkPad L13 Yoga Gen 4 21FS Lenovo ThinkPad L380 20M6 Lenovo ThinkPad L390 Yoga 20NU Lenovo ThinkPad L440 20AS Lenovo ThinkPad L450 20DS Lenovo ThinkPad L460 20FV Lenovo ThinkPad L470 20J4, 20J5, 20JU, 20JV Lenovo ThinkPad L480 20LT Lenovo ThinkPad L490 20Q5, 20Q6 Lenovo ThinkPad L540 20AU Lenovo ThinkPad L560 20F2 Lenovo ThinkPad L570 20J8, 20J9, 20JQ, 20JR Lenovo ThinkPad L580 20LX Lenovo ThinkPad L590 20Q7, 20Q8 Lenovo ThinkPad T14 Gen 2 20W0 Lenovo ThinkPad T14s Gen 1 20UJ Lenovo ThinkPad T14s Gen 2 20WN, 20XG Lenovo ThinkPad T14s Gen 3 21BS Lenovo ThinkPad T16 Gen 1 21BW Lenovo ThinkPad T450 20BU Lenovo ThinkPad T450s 20BW Lenovo ThinkPad T460 20FM Lenovo ThinkPad T460p 20FX Lenovo ThinkPad T460s 20FA Lenovo ThinkPad T470 20HE, 20JN Lenovo ThinkPad T470p 20J6, 20J7 Lenovo ThinkPad T470s 20HG, 20JT Lenovo ThinkPad T480 20L6 Lenovo ThinkPad T480s 20L8 Lenovo ThinkPad T490 20N2, 20N3, 20RX, 20RY Lenovo ThinkPad T490s 20NX, 20NY Lenovo ThinkPad T540p 20BF Lenovo ThinkPad T550 20CJ Lenovo ThinkPad T560 20FJ Lenovo ThinkPad T570 20HA, 20JX Lenovo ThinkPad T580 20LA Lenovo ThinkPad X12 Detachable 20UV, 20UW Lenovo ThinkPad X13 Gen 2 20WL, 20XJ Lenovo ThinkPad X250 20CL Lenovo ThinkPad X260 20F5 Lenovo ThinkPad X270 20HM, 20HN, 20K5 Lenovo ThinkPad X390 20Q1 Lenovo ThinkPad X395 20NM
Details
Service & Support	Extended service agreement - parts and labor - 5 years - on-site - response time: NBD Technical support - phone consulting - 5 years
General
Class of Equipment	Notebooks
Full Contract Period	5 years
Location	On-site
Response Time	Next business day
Service Included	Parts and labor