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Lenovo Premier Support

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SKU

5WS1K84311

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Details

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Premier Support Center: Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support 1
Technical Account Managers (TAMs): Proactive relationJTFp and escalation management Personalized recommendations for your business Robust quarterly reporting
VIP Treatment: No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2

Specifications

General Information
Category	Computer hardware maintenance & support
Description	Lenovo Premier Support - Extended service agreement - parts and labor (for notebooks) - 5 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkPad P14s Gen 3; P14s Gen 4; P15v Gen 3; P16s Gen 1; T15p Gen 3
Manufacturer	Lenovo
MSRP	$397.50
UNSPSC	81112300
Main Specifications
Header / Brand	Lenovo
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Compatibility Information
Designed For	Lenovo ThinkPad P14s Gen 3 21AK, 21AL, 21J5, 21J6 Lenovo ThinkPad P14s Gen 4 21HG Lenovo ThinkPad P15v Gen 3 21D8, 21D9, 21EN Lenovo ThinkPad P16s Gen 1 21BU, 21CK, 21CL Lenovo ThinkPad T15p Gen 3 21DB
Details
Service & Support	Extended service agreement - parts and labor - 5 years - on-site - response time: NBD Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
General
Class of Equipment	Notebooks
Covered Configurations	System with 1 year Premier Support
Full Contract Period	5 years (from original purchase date of the equipment)
Location	On-site
Response Time	Next business day
Service Included	Parts and labor