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Lenovo Premier Support

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SKU

5WS1F52292

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Details

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Premier Support Center: Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support 1
Technical Account Managers (TAMs): Proactive relationJTFp and escalation management Personalized recommendations for your business Robust quarterly reporting
VIP Treatment: No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2

Specifications

General Information
Category	Technical support or help desk services
Description	Lenovo Premier Support - Extended service agreement - parts and labor (for notebooks) - 5 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkPad P1 Gen 4; P14s Gen 2; P15 Gen 2; P15v Gen 2; P17 Gen 2; T15g Gen 2; T15p Gen 2
Manufacturer	Lenovo
MSRP	$464.28
UNSPSC	81111811
Main Specifications
Header / Brand	Lenovo
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Compatibility Information
Designed For	Lenovo ThinkPad P1 20MD, 20ME Lenovo ThinkPad P1 (2nd Gen) 20QT, 20QU Lenovo ThinkPad P1 Gen 3 20TH, 20TJ Lenovo ThinkPad P1 Gen 4 20Y3 Lenovo ThinkPad P14s Gen 1 20S4, 20S5, 20Y1, 20Y2 Lenovo ThinkPad P14s Gen 2 20VX, 20VY, 21A0, 21A1 Lenovo ThinkPad P15 Gen 1 20ST, 20SU Lenovo ThinkPad P15 Gen 2 20YR Lenovo ThinkPad P15s Gen 1 20T4, 20T5 Lenovo ThinkPad P15s Gen 2 20W6, 20W7 Lenovo ThinkPad P15v Gen 1 20TQ, 20TR Lenovo ThinkPad P15v Gen 2 21A9, 21AA Lenovo ThinkPad P17 Gen 1 20SQ Lenovo ThinkPad P17 Gen 2 20YU, 20YV Lenovo ThinkPad P40 Yoga 20GQ, 20GR Lenovo ThinkPad P43s 20RH, 20RJ Lenovo ThinkPad P50 20EN, 20EQ Lenovo ThinkPad P50s 20FK, 20FL Lenovo ThinkPad P51 20HH, 20HJ, 20MM, 20MN Lenovo ThinkPad P51s 20HB, 20JY Lenovo ThinkPad P52 20M9, 20MA Lenovo ThinkPad P52s 20LB, 20LC Lenovo ThinkPad P53 20QN, 20QQ Lenovo ThinkPad P53s 20N6, 20N7 Lenovo ThinkPad P70 20ER, 20ES Lenovo ThinkPad P71 20HK, 20HL Lenovo ThinkPad P72 20MB, 20MC Lenovo ThinkPad P73 20QR, 20QS Lenovo ThinkPad T15g Gen 1 20UR, 20US Lenovo ThinkPad T15g Gen 2 20YS, 20YT Lenovo ThinkPad T15p Gen 2 21A7, 21A8 Lenovo ThinkPad W540 20BG, 20BH Lenovo ThinkPad W541 20EF, 20EG Lenovo ThinkPad W550s 20E1, 20E2
Details
Service & Support	Extended service agreement - parts and labor - 5 years - on-site - response time: NBD Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
General
Class of Equipment	Notebooks
Covered Configurations	System with 1 year Premier Support
Full Contract Period	5 years (from original purchase date of the equipment)
Location	On-site
Response Time	Next business day
Service Included	Parts and labor