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Lenovo Premier Support

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SKU

5WS0W86734

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Details

Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference- Advanced-level techs.- End to End case management.- Faster, first-time resolution.

Premier Support Center: Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support 1
Technical Account Managers (TAMs): Proactive relationJTFp and escalation management Personalized recommendations for your business Robust quarterly reporting
VIP Treatment: No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2

Specifications

General Information
Category	Technical support or help desk services
Description	Lenovo Premier Support - Extended service agreement - parts and labor (for notebooks) - 4 years - on-site - response time: NBD - for ThinkBook 13; 14; 15; ThinkPad 11e Yoga Gen 6; E48X; E49X; E58X; E59X
Manufacturer	Lenovo
MSRP	$79.00
UNSPSC	81111811
Main Specifications
Header / Brand	Lenovo
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Compatibility Information
Designed For	Lenovo ThinkBook 13s-IML 20RR Lenovo ThinkBook 13s-IWL 20R9 Lenovo ThinkBook 14-IML 20RV Lenovo ThinkBook 14s-IML 20RS Lenovo ThinkBook 14s-IWL 20RM Lenovo ThinkBook 15-IML 20RW Lenovo ThinkPad 11e (1st Gen) 20D9, 20DA Lenovo ThinkPad 11e (2nd Gen) 20E6, 20E8, 20ED, 20EE Lenovo ThinkPad 11e (3rd Gen) 20G8, 20G9, 20GB Lenovo ThinkPad 11e (4th Gen) 20HT, 20HV Lenovo ThinkPad 11e (5th Gen) 20LQ, 20LR Lenovo ThinkPad 11e Chromebook (1st Gen) 20DB, 20DU Lenovo ThinkPad 11e Chromebook (3rd Gen) 20GD, 20GF Lenovo ThinkPad 11e Chromebook (4th Gen) 20HX, 20J0 Lenovo ThinkPad 11e Yoga Gen 6 20SE, 20SF Lenovo ThinkPad E440 20C5 Lenovo ThinkPad E450 20DC, 20DD Lenovo ThinkPad E460 20ET, 20EU Lenovo ThinkPad E465 20EX Lenovo ThinkPad E470 20H1, 20H2 Lenovo ThinkPad E470c 20H3 Lenovo ThinkPad E475 20H4 Lenovo ThinkPad E480 20KN, 20KQ Lenovo ThinkPad E485 20KU Lenovo ThinkPad E490 20N8, 20N9 Lenovo ThinkPad E490s 20NG Lenovo ThinkPad E495 20NE Lenovo ThinkPad E540 20C6 Lenovo ThinkPad E560 20EV, 20EW Lenovo ThinkPad E560p 20G4, 20G5 Lenovo ThinkPad E565 20EY Lenovo ThinkPad E570 20H5, 20H6 Lenovo ThinkPad E575 20H8 Lenovo ThinkPad E580 20KS, 20KT Lenovo ThinkPad E585 20KV Lenovo ThinkPad E590 20NB, 20NC Lenovo ThinkPad E595 20NF Lenovo ThinkPad Edge E145 20BC Lenovo ThinkPad Edge E445 20B1 Lenovo ThinkPad Edge E545 20B2 Lenovo ThinkPad Edge E550 20DF, 20DG Lenovo ThinkPad X140e 20BL, 20BM Lenovo ThinkPad Yoga 11e (1st Gen) 20D9, 20DA Lenovo ThinkPad Yoga 11e (2nd Gen) 20E5, 20E7 Lenovo ThinkPad Yoga 11e (3rd Gen) 20G8, 20GA Lenovo ThinkPad Yoga 11e (4th Gen) 20HS, 20HU Lenovo ThinkPad Yoga 11e (5th Gen) 20LM, 20LN Lenovo ThinkPad Yoga 11e Chromebook (1st Gen) 20DB, 20DU Lenovo ThinkPad Yoga 11e Chromebook (3rd Gen) 20GC, 20GE Lenovo ThinkPad Yoga 11e Chromebook (4th Gen) 20HW, 20HY
Details
Service & Support	Extended service agreement - parts and labor - 4 years - on-site - response time: NBD Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday
General
Class of Equipment	Notebooks
Full Contract Period	4 years
Location	On-site
Response Time	Next business day
Service Included	Parts and labor