Lenovo Post Warranty Premier Enhanced Storage Support + 24-Hour Committed Service Repair

Availability: In stock
SKU
5WS7B69522
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The Lenovo Premier Enhanced Storage Support + 24-Hour Committed Service Repair offers coverage for storage arrays. This extended service agreement provides solutions that include parts, labor, phone consulting, and health checks, ensuring your system remains operational with minimal downtime. With a response time of 4 hours and a repair turnaround of 24 hours, the service is designed to uphold the efficiency of your storage solutions, allowing businesses to focus on their core operations without interruptions. Available on-site for a full year, this service is accessible every day of the week and includes monthly reports, ensuring you stay informed about your storage equipment's health. Limiting to one incident per month fosters an efficient approach to service requests, ensuring quality. This level of support is essential for organizations that rely heavily on their storage infrastructure.
General Information
CategoryTechnical support or help desk services
DescriptionLenovo Post Warranty Premier Enhanced Storage Support + 24-Hour Committed Service Repair - Extended service agreement - parts and labor (for storage arrays) - 1 year (5th year) - on-site - 24x7 - response time: 4 h - repair time: 24 hours - for ThinkSystem DE2000H Hybrid
ManufacturerLenovo
MSRP$5,285.00
UNSPSC81111811
Main Specifications
Header / BrandLenovo
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForLenovo ThinkSystem DE2000H Hybrid 2U12 Chassis, 2U12 LFF controller enclosure, 2U24 Chassis, 2U24 SFF controller enclosure
Details
Service & Support
  • Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 24 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 1 year
  • Technical support - health check - 1 year - 1 incident per month
  • Technical support - monthly report - 1 year
General
Class of EquipmentStorage arrays
Full Contract Period1 year
LocationOn-site
Repair Time24 hours (committed time)
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
Support Period5th year
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