Lenovo Foundation Service + Premier Support
Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You'll get next-business-day on-site response during normal business hours for service calls, including installation of any failed part that needs to be replaced.
- Get the Help You Need, When You Need It with Premier Support: Lenovo Premier Support alleviates the problems encountered when maintaining your data center by putting you
in contact with the right person on the first call. Free up your maintenance, management, and employee training
resources, and focus efforts on what’s more important: | innovation | and | growing your business | . - A Comprehensive Support Experience: Premier Support Services | from Lenovo takes the worry—and the hassle—out of keeping your data center hardware up and running whenever and wherever you need it. | Premier Support | includes: | Access to advanced Premier Support technicians, who will: | Serve as your single point of contact for comprehensive hardware and software troubleshooting | Own end-to-end case management and problem resolution | Manage Premier call escalation to address high severity issues or systemic problems | Dedicated phone number to reach Premier Support 24x7x365 | Online support tools, supplying a web-enabled form to submit a detailed technical incident report directly to the Premier Support team, 24x7 live chat, and access to a product knowledge base | Third-party collaborative software support, furniJTFng technology partners with diagnostic information to speed problem resolution
- Premier Foundation Service: Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response for service calls, including installation of any failed part that needs to be replaced. | The | Foundation Support | level provides: | Next Business Day onsite response for parts and labor, 9x5 normal business hours | Onsite installation of all replacement parts
- FAST: Premier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth datacenter operations so that your business-critical systems experience maximized uptime.
- DIRECT: You’ll get a worldwide customer service experience, thanks to one-to-one access to the Lenovo Premier Support team of agents 24x7x365 via a dedicated phone, online ticket, or live chat.
- SIMPLE: Lenovo Premier Support is a single-point-of-contact support service. We own and manage the support incident from open to closure. We have deep technical partnerJTFps with software vendors to manage the most complex incidents.
- Direct Access to Skilled Technicians: Gain direct access to a live technical expert who will serve as your single point of contact to bring resolution with 24x7x365 availability.
- Third-party Collaborative Software Support: Leverage the expertise of Lenovo Premier Support Consultants, who work with our technology partners to share diagnostic information for faster problem resolution and track your incident to closure.
- Online Support Tools: Submit detailed technical incident reports directly to the Premier Support team using a web-enabled form, live chat with a consultant, and browse the product knowledge base.
| General Information | |
|---|---|
| Category | Technical support or help desk services |
| Description | Lenovo Foundation Service + Premier Support - Extended service agreement - parts and labor (for storage arrays) - 3 years - on-site - business hours / 5 days a week - response time: NBD |
| Manufacturer | Lenovo |
| MSRP | $1,729.00 |
| UNSPSC | 81111811 |
| Main Specifications | |
| Header / Brand | Lenovo |
| Packaged Quantity | 1 |
| Service & Support / Type | Extended service agreement |
| Details | |
| Service & Support |
|
| General | |
| Class of Equipment | Storage arrays |
| Full Contract Period | 3 years |
| Location | On-site |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
| Service Included | Parts and labor |
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Quick Details
- Extended service agreement
- parts and labor (for storage arrays)
- 3 years
- on-site
- business hours / 5 days a week
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