Lenovo Committed Service Premier Enhanced Storage Support

Availability: In stock
SKU
5WS7B69289
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Lenovo Premier Enhanced Storage Support is designed to provide service for storage arrays, ensuring that critical systems remain operational with minimal downtime. The service includes parts and labor with 24 hours a day support to address any issues that may arise. Benefit from a response time of 4 hours and a repair turnaround of just 24 hours, making it ideal for businesses that rely on consistent performance and availability. With features such as phone consulting, monthly reporting, and health checks, this extended service agreement offers peace of mind by providing proactive maintenance and monitoring. Service availability stretches across the week, from Monday to Sunday, making this a solution for demanding environments that require dependable support without interruption. Experience a service structure with Lenovo's commitment to keeping your storage systems running efficiently.
General Information
CategoryTechnical support or help desk services
DescriptionLenovo Committed Service Premier Enhanced Storage Support - Extended service agreement - parts and labor (for storage arrays) - 3 years - on-site - 24x7 - response time: 4 h - repair time: 24 hours
ManufacturerLenovo
MSRP$9,343.00
UNSPSC81111811
Main Specifications
Header / BrandLenovo
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - repair time: 24 hours - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 3 years
  • Technical support - health check - 3 years - 1 incident per month
  • Technical support - monthly report - 3 years
General
Class of EquipmentStorage arrays
Full Contract Period3 years
LocationOn-site
Repair Time24 hours (committed time)
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
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