Lenovo 5Y Onsite Upgrade from 3Y Courier/Carry-In | Onsite Support — 5WS0E97394

Protect uptime beyond the standard coverage window with a five-year onsite upgrade that follows an initial three-year courier/carry-in term. This service is built for environments where shipping a system out for repair creates more risk than resolution. By moving support to the site, it shortens the path from failure to recovery and helps keep business-critical equipment available when teams need it most. For infrastructure owners, the value is operational: fewer logistics handoffs, less waiting on transit, and a more direct service model when hardware issues surface. That matters when the cost of downtime is measured in missed transactions, delayed workflows, or support escalations that pull technical staff away from higher-value work. This upgrade is a practical way to extend the life of deployed Lenovo hardware while preserving service continuity. It is especially useful for distributed locations, branch environments, and systems that are difficult to remove from service. Instead of treating support as an afterthought, it turns coverage into part of the operating plan. Ideal For Branch offices that need local repair coverage without shipping equipment offsite Retail or distributed locations where downtime must be minimized Installed systems that are difficult to disconnect and transport Organizations extending the service life of deployed Lenovo hardware Why This Product 1 Onsite service instead of depot shipping 2 Longer coverage term than standard support 3 Better fit for distributed deployments 4 Reduces downtime from logistics delays