Lenovo 5PS7A20940 PROTECTION PRE ESS 3Y 24X7X4 + YDYD | Support — 5PS7A20940

Keep essential infrastructure protected with a 3-year support package built for organizations that cannot afford slow recovery. This Lenovo protection offering combines around-the-clock availability with a 4-hour response target and YDYD coverage, giving IT teams a clearer path to restoring service when hardware issues interrupt operations. For enterprise buyers, the value is in the service model. 24x7 support helps align coverage with always-on environments, while 4-hour response expectations support faster engagement when incidents occur. YDYD coverage adds another layer of operational control by simplifying the replacement process for failed components or units, which can reduce administrative friction during a disruption. This type of protection is well suited to environments where uptime matters more than lowest-cost ownership. It helps preserve continuity for production systems, user-facing services, and distributed deployments where delays translate directly into business impact. For procurement and infrastructure teams, it also creates a more predictable support posture over the full service term. Ideal For Supports production environments that require rapid response coverage Protects distributed enterprise systems with around-the-clock support Helps maintain service levels for user-facing infrastructure Fits procurement plans for higher-availability support contracts Why This Product 1 Provides 24x7 support instead of business-hours coverage 2 Includes 4-hour response terms for faster engagement 3 Adds YDYD coverage for simpler recovery handling 4 Extends protection across a 3-year service term