Lenovo 1YR ONSITE 5WS0A14072 | Professional Services, Onsite Support — 5WS0A14072

Protect business continuity with Lenovo 1YR ONSITE support for covered hardware. When a failure interrupts operations, onsite service helps move resolution closer to the problem, reducing the delay that comes with shipping equipment offsite or waiting for extended remote troubleshooting. That matters when systems support users, transactions, or time-sensitive workloads. This service is a practical fit for teams that want a defined support window and a clear escalation path from a trusted OEM. It helps preserve productivity by bringing service to the location where the issue occurs, which can shorten recovery time and simplify coordination for IT staff. For procurement teams, the one-year term provides a straightforward way to align support coverage with refresh cycles, project deployments, or warranty planning. Choose this option when the cost of downtime is higher than the cost of direct field support. It is especially useful for environments where internal teams are stretched thin, where spare parts logistics matter, or where rapid onsite attention is preferred over generic break-fix coverage. Ideal For Cover newly deployed Lenovo hardware during the first year of operation Support branch offices that need local repair response without shipping delays Protect production environments where downtime has immediate business impact Bridge support coverage between warranty expiration and refresh planning Why This Product 1 Onsite response instead of ship-in repair 2 One-year term for clear budgeting 3 OEM-backed support for Lenovo hardware 4 Better fit for uptime-sensitive environments