Lenovo 1Y Onsite Upgrade from 1Y Courier/Carry-In | Onsite Support — 5WS0E97198

Shift critical support from a return-and-wait model to onsite response when hardware issues interrupt work. This 1-year Lenovo upgrade converts existing courier/carry-in coverage into onsite service, helping shorten repair cycles and reduce the operational friction of boxing, shipping, and tracking equipment. For IT teams supporting distributed users or business-critical endpoints, onsite coverage matters because it keeps the device in place while service is delivered. That means fewer handoffs, less downtime, and a cleaner support experience for end users who cannot afford extended outages. This service is a practical way to raise the service level on Lenovo hardware without replacing the platform or overcommitting to a broader contract than needed. It is well suited to organizations that want predictable support economics and a faster path to restoration when a covered issue occurs. Ideal For Supporting office endpoints that cannot be removed from service for depot repair Maintaining uptime for user devices in branch locations with limited IT staff Reducing repair turnaround for systems used in daily production workflows Upgrading existing Lenovo support to onsite response without replacing hardware Why This Product 1 Onsite response instead of depot shipping 2 Keeps covered systems in place during service 3 1-year upgrade term for existing Lenovo coverage 4 Better fit for time-sensitive business endpoints