LANDesk Technical Account Manager Premier Program

With this program, you have a LANDesk Technical Account Manager (TAM) assigned to your support needs. It's like adding an extra member to your IT team - without adding extra head count. You gain a proactive team member with specialized knowledge of one of the LANDesk products and with direct access to the engineers who developed that product. With the LANDesk Technical Account Manager Premier Program, you have a specialist for all your chosen product support needs. You won't explain your issue multiple times to multiple people. You enjoy focused, personal support with each TAM committed to only a few accounts. You also enjoy eight days of on-site access to your TAM and/or business advisor, as well as one-hour response times from your TAM, along with unlimited access to the LANDesk technical support team. With direct landline and mobile phone access to your managers, there's no need to wait in a hold queue. And your TAM and business advisor work with your account and are familiar with your specific environment, processes, and business goals and needs.