KODAK I32/I34X0 1YR On-Site NBD 1PM Support | Service Agreement — 1294818

Keep production scanning on schedule when service issues arise. This 1-year support agreement for KODAK I32/I34X0 systems adds on-site coverage with next-business-day response and a 1 PM service commitment, helping reduce downtime in busy capture environments. For teams running high-volume document workflows, response timing matters as much as the fix itself. On-site service avoids the delays of remote-only troubleshooting when hardware attention is required, while phone support gives your operators a direct path to assistance during the service window. The result is faster restoration of scanner availability and less disruption to downstream indexing, archiving, and records processes. This agreement is a practical fit for organizations that depend on consistent throughput and want a defined support path instead of ad hoc repair planning. It is designed to support operational continuity, simplify maintenance planning, and provide a clearer service expectation for IT and imaging teams responsible for uptime. Ideal For Support departmental scanning stations that cannot tolerate extended downtime Cover document capture workflows in mailrooms, records teams, and shared service centers Maintain service continuity for KODAK I32/I34X0 deployments in office environments Provide predictable support coverage for IT teams managing scanner uptime Why This Product 1 On-site service reduces delays versus remote-only support 2 Next-business-day response helps restore scanner availability faster 3 1 PM service timing adds a defined support commitment 4 1-year term simplifies maintenance planning and budgeting