Imagicle Call Recording Gold+HA 1 Channel | Cisco | 3-Year Service — IM-A-SP-GH-CRC

Keep a single-channel call recording environment supported with a service plan built for operational continuity. IMAGICLE CALL RECORDING - GOLD+HA - 1 CHAN provides 3-year coverage with depot-based exchange support and replacement handling, helping reduce downtime when a covered component needs attention. For teams that depend on recorded calls for compliance, quality review, or dispute resolution, service response matters. This plan includes replacement service with a 10 business day response time and access to web, email, phone, and knowledge base support. The result is a clearer support path for maintaining service availability without overcommitting budget to broader coverage than the deployment requires. Gold+HA support is a practical fit for organizations that want predictable maintenance terms and a defined service process. It is designed to protect the investment already made in the call recording environment while keeping operations moving through hardware-related interruptions. Ideal For Supporting a single-channel call recording deployment in a contact center Maintaining recorded-call availability for compliance and audit workflows Covering hardware replacement needs for a depot-managed service model Extending support for an existing Imagicle call recording installation Why This Product 1 Includes 3-year coverage rather than a short-term support window 2 Uses depot-based exchange to simplify replacement handling 3 Covers a single channel for tighter cost alignment 4 Adds phone, web, email, and knowledge base support