HPE Tech Care Essential Service with Defective Media Retention

Availability: In stock
SKU
H47BSE
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Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.
General Information
CategoryTechnical support or help desk services
DescriptionHPE Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labor (for storage arrays) - 5 years - on-site - 24x7 - response time: 4 h - for Modular Smart Array 2070
ManufacturerHewlett Packard Enterprise
MSRP$7,228.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHPE Modular Smart Array 2070
Details
Service & Support
  • Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 5 years
  • Technical support - remote diagnosis - 5 years
  • Technical support - visual remote guidance - 5 years
  • New releases update - 5 years
  • Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
  • Product info support - web support - 5 years
  • Defective media retention - 5 years
General
Class of EquipmentStorage arrays
Full Contract Period5 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
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