HPE Tech Care Basic Service with Defective Media Retention

Availability: In stock
SKU
H40FHE
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General Information
CategoryTechnical support or help desk services
DescriptionHPE Tech Care Basic Service with Defective Media Retention - Extended service agreement - parts and labor - 4 years - on-site - 9x5 - response time: NBD - for ProLiant ML110 Gen11, ML350 Gen11
ManufacturerHewlett Packard Enterprise
MSRP$1,574.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHPE ProLiant ML110 Gen11, ML350 Gen11
Details
Service & Support
  • Extended service agreement - parts and labor - 4 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - phone consulting - 4 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - knowledge base access - 4 years
  • Technical support - remote diagnosis - 4 years
  • Technical support - visual remote guidance - 4 years
  • New releases update - 4 years
  • Extended service agreement - parts and labor - 4 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - web support - 4 years
  • Extended service agreement - parts and labor - 4 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Defective media retention - 4 years
General
Full Contract Period4 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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