HPE Software Support Foundation 3 Year 9x5 Exchange | Enterprise Support — HX5N2PE

Protect the support lifecycle around your HPE ArcSight deployment with Software Support Foundation. Built for organizations that depend on consistent security operations, this service combines software support with exchange-based replacement coverage under a 9x5 service window. The result is faster issue resolution, clearer escalation paths, and less disruption when a covered component or software issue affects production. A 3-year service term gives procurement and operations teams a predictable support horizon, while the electronic and physical service model helps address both software-related incidents and replacement needs. For teams running security monitoring, event correlation, or compliance workflows, that matters: support gaps can slow investigations, delay remediation, and increase operational risk. This service is designed for customers who want more than basic break-fix coverage. It adds structure, accountability, and vendor-backed support around a platform that often sits at the center of enterprise security visibility. If you are standardizing support across a deployed ArcSight estate, this service helps preserve uptime, reduce administrative friction, and keep your environment covered by the original manufacturer. Ideal For Supporting an HPE ArcSight deployment in a security operations center Maintaining vendor coverage for production security monitoring workflows Standardizing support terms across enterprise software assets Reducing downtime exposure for environments that require replacement service Why This Product 1 Includes both software support and replacement coverage 2 Provides a 3-year service term for planning certainty 3 Uses a 9 x 5 support window for business-hour coverage 4 Supports HP ArcSight products under HPE service terms