HPE Proactive Care Next Business Day Service with Defective Media Retention

Availability: In stock
SKU
H1K91A5#Z2T
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HPE Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. For eligible products, HPE Defective Media Retention allows the Customer to retain defective hard Disk or eligible SSD/Flash Drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/ Flash Drives on a covered system must participate in the defective media retention service option.
General Information
CategoryTechnical support or help desk services
DescriptionHPE Proactive Care Next Business Day Service with Defective Media Retention - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD
ManufacturerHewlett Packard Enterprise
MSRP$10,119.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
  • Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 5 years
  • New releases update - 5 years
  • Product info support - web knowledge base access - 5 years
  • Defective media retention - 5 years
General
Full Contract Period5 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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