HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty

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SKU
U1WM6PE
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HPE Proactive Care can help you to improve the return on your investment with features designed to: Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish Help provide recommendations for firmware version and software patching on supported products to help prevent problems Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Product image U1WM6PE
  • HPE Proactive Care can help you to improve the return on your investment with features designed to:: Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish | Help provide recommendations for firmware version and software patching on supported products to help prevent problems | Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices | Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
General Information
CategoryComputer hardware maintenance & support
DescriptionHPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labor - 1 year - on-site - 9x5 - response time: NBD
ManufacturerHewlett Packard Enterprise
MSRP$5,547.00
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
  • New releases update - 1 year
  • Product info support - web knowledge base access - 1 year
  • Technical support - remote diagnosis - 1 year
  • Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
  • Comprehensive defective material retention - 1 year
General
Full Contract Period1 year
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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