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HPE Proactive Care Call-To-Repair Service Post Warranty

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SKU

U1WN0PE

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Details

HPE Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. In a complex converged and virtualised environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks, and networks.

HPE Proactive Care Svc can help you to improve the return on your investment with features designed:: To help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish | To help provide recommendations for firmware version and software patching on supported products to help prevent problems | To help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices | To help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology

Specifications

General Information
Category	Computer hardware maintenance & support
Description	HPE Proactive Care Call-To-Repair Service Post Warranty - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - repair time: 6 hours
Manufacturer	Hewlett Packard Enterprise
MSRP	$11,482.00
UNSPSC	81112300
Main Specifications
Header / Brand	HPE
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Details
Service & Support	Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 1 year Technical support - remote diagnosis - 1 year Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday New releases update - 1 year
General
Full Contract Period	1 year
Location	On-site
Repair Time	6 hours
Service Availability	24 hours a day / 7 days a week
Service Included	Parts and labor