HPE Proactive Care Call-To-Repair Service Post Warranty

Availability: In stock
SKU
U1RH3PE
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HPE Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.
Product image U1RH3PE
  • HPE Proactive Care Svc can help you to improve the return on your investment with features designed:: To help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish | To help provide recommendations for firmware version and software patching on supported products to help prevent problems | To help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices | To help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
General Information
CategoryTechnical support or help desk services
DescriptionHPE Proactive Care Call-To-Repair Service Post Warranty - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - repair time: 6 hours
ManufacturerHewlett Packard Enterprise
MSRP$57,294.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
  • Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 1 year
  • New releases update - 1 year
  • Product info support - web knowledge base access - 1 year
General
Full Contract Period1 year
LocationOn-site
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
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