HPE Pointnext Tech Care Critical Service

Availability: In stock
SKU
HU4A3A5#TBX
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Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.
General Information
CategoryMaintenance or support fees
DescriptionHPE Pointnext Tech Care Critical Service - Technical support - for HPE XP7 Tuning Manager - 1 TB capacity - volume - >500 TB - phone consulting - 5 years - 24x7 - response time: 15 min
ManufacturerHewlett Packard Enterprise
MSRP$1,221.00
UNSPSC81112201
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeTechnical support
Software / Volume Pricing Level>500 TB
Details
Service & Support
  • Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • New releases update - 5 years
  • Outage management - 5 years - severity level 1
General
Full Contract Period5 years
Response Time15 min
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
License PricingVolume / >500 TB
License Qty1 TB capacity
Software TitleHPE XP7 Tuning Manager
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