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HPE Pointnext Tech Care Critical Service

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HU4A3A5#SQ1

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Details

Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.

Specifications

General Information
Category	Maintenance or support fees
Description	HPE Pointnext Tech Care Critical Service - Technical support - for HPE StoreEver MSL6480 Key Manager with KMIP - phone consulting - 5 years - 24x7 - response time: 15 min
Manufacturer	Hewlett Packard Enterprise
MSRP	$7,417.00
UNSPSC	81112201
Main Specifications
Header / Brand	HPE
Packaged Quantity	1
Service & Support / Type	Technical support
Details
Service & Support	Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3 New releases update - 5 years Outage management - 5 years - severity level 1
General
Full Contract Period	5 years
Response Time	15 min
Service Availability	24 hours a day / 7 days a week
Service Included	Phone consulting
Type	Technical support
Software
Installation Type	Locally installed
Software Title	HPE StoreEver MSL6480 Key Manager with KMIP