HPE Pointnext Tech Care Basic Service with Defective Media Retention

Availability: In stock
SKU
H39QTE
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Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.
General Information
CategoryTechnical support or help desk services
DescriptionHPE Pointnext Tech Care Basic Service with Defective Media Retention - Extended service agreement - parts and labor (for OEM server) - 3 years - on-site - 9x5 - response time: NBD - for ProLiant DL320 Gen11
ManufacturerHewlett Packard Enterprise
MSRP$2,019.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHPE ProLiant DL320 Gen11
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - knowledge base access - 3 years
  • Technical support - remote diagnosis - 3 years
  • Technical support - visual remote guidance - 3 years
  • New releases update - 3 years
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - web support - 3 years
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Defective media retention - 3 years
General
Covered ConfigurationsOEM server
Full Contract Period3 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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