HPE OEM Parts Logistics Service

Availability: In stock
SKU
H95F7E
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HPE OEM Parts Logistics service enables HPE OEM Partners with the ability to better serve their end Customers by providing unique part logistics and HPE quality back-end support. HPE technical resources assist HPE OEM Partners with remote troubleshooting, as needed, and help ensure that a part is dispatched and in their hands within four hours. The service is only available to qualifying HPE OEM Partners as determined by Hewlett Packard Enterprise. The service, as described in this data sheet, is only available if HPE OEM Partners have entered into an addendum outlining additional requirements for their authorization to receive the service and is not available for purchase separately. Any defined terms used in this data sheet will have the meaning ascribed to them in the mutually agreed addendum.
General Information
CategoryTechnical support or help desk services
DescriptionHPE OEM Parts Logistics Service - Extended service agreement - advance parts replacement - 3 years - JTFpment - 24x7 - response time: 4 h - for ProLiant ML30 Gen11
ManufacturerHewlett Packard Enterprise
MSRP$1,010.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHPE ProLiant ML30 Gen11
Details
Service & Support
  • Extended service agreement - advance parts replacement - 3 years - JTFpment - response time: 4 h (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
  • Extended service agreement - advance parts replacement - 3 years - JTFpment - response time: 6 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday
General
Full Contract Period3 years
LocationJTFpment
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedAdvance parts replacement
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