HPE HV9J6PE McAfee Gold SW & HW Support — 1 Year, On-site Same Day Parts & Labor | Media Retention, Drive Retention — HV9J6PE

Maintain DL560 Gen9 availability with 1 Year of McAfee Gold combined software and hardware support. On-site coverage includes same-day parts & labor response, drive/media retention and remote monitoring to reduce downtime and simplify lifecycle costs. Provide Same Day parts & labor response with 1 Year on-site Gold support Enable media and drive retention with on-site hardware retention policy Resolve hardware faults via parts replacement with on-site technician dispatch Monitor system health using remote monitoring and web-based diagnostics Support software incidents with 24x7 new-releases and email/phone assistance Reduce downtime using same-day response for critical server components Simplify lifecycle costs with combined software and hardware maintenance Key Features 1 Year service duration On-site maintenance with Same Day parts & labor response Drive and media retention option Parts replacement and repair included Remote monitoring and web knowledge base access Email and phone support channels 24x7xSame Day service response time FAQ Does this service include on-site parts replacement? Yes. The package includes on-site parts replacement and repair with Same Day response for parts and labor as specified in the service. What is media retention and why would I choose it? Media retention lets you retain failed drives or media at the customer site for regulatory, forensics or data-handling policies instead of returning them to the service provider. Is remote monitoring included? Yes. Remote monitoring is part of this offering to accelerate fault detection and improve technician dispatch accuracy. Will this cover both software and hardware incidents? Yes. This Gold tier combines McAfee software support with hardware maintenance (parts & labor) to address both software faults and physical component failures.