HPE Foundation Care Exchange 6Y (H40TTE) — 9x5 NBD Depot Exchange, 5 Year Extended | DL345 Gen11 Service, Support — H40TTE

Protect server uptime across your data center with a 5 Year Foundation Care Exchange extended service. This 9x5 Next Business Day depot exchange contract includes phone support, remote diagnosis, and replacement logistics to standardize SLAs and simplify budgeting for long-term platform maintenance. Provide Next Business Day replacement via 9x5 depot exchange Deliver phone and remote diagnosis using HPE support channels Replace failed assemblies via depot-to-customer exchange logistics Extend hardware lifecycle via 5 Year extended service coverage Record incidents using electronic case management with HPE Reduce spare‑parts footprint via centralized depot handling Standardize SLAs across Gen11 server deployments Key Features 9x5xNext Business Day service response time 5 Year service duration (extended) Service depot delivery method Exchange replacement service type Provided support: Phone Support, Remote Diagnosis, Replacement Service scope: Electronic and Physical sub types FAQ What is covered by the 9x5 Next Business Day depot exchange? The contract covers replacement of failed components via depot exchange with next business day replacement response during business hours, plus phone and remote diagnostics. Can I add on‑site support if my operations require it? Yes. On‑site engineer dispatch is available as a separate service SKU or add‑on; contact your HPE representative to combine with this extended depot exchange contract. How long does the extended service term last and when does it start? This SKU provides 5 Year extended coverage. The effective start date is defined in the purchase order and HPE confirmation; coverage typically begins on contract activation or the day after the existing warranty expires. Does this service cover firmware and software updates? This service includes New Releases Update notifications and access to HPE knowledge resources; firmware/software patching is typically handled separately under lifecycle management services.