HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty

Availability: In stock
SKU
UU994PE
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HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
Product image UU994PE
  • HPE For products covered by Foundation Care, HPE offers three distinct service levels:: HPE Foundation Care NBD Service | HPE Foundation Care 24x7 Service | HPE Foundation Care CTR Service
General Information
CategoryTechnical support or help desk services
DescriptionHPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - repair time: 6 hours
ManufacturerHewlett Packard Enterprise
MSRP$2,380.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
  • Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 1 year
  • New releases update - 1 year
  • Product info support - web knowledge base access - 1 year
  • Comprehensive defective material retention - 1 year
General
Full Contract Period1 year
LocationOn-site
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
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