HPE ARUBA HS9S0E — 3 Year Factory Care 6 Hour Call-to-Repair for C2010 | Support, SLA — HS9S0E

Minimize service disruption for Aruba C2010 with 3 years of Factory Care and 6-hour call-to-repair response. Vendor-managed parts, prioritized escalation, and onsite remediation accelerate restores for critical distribution or data-center uplinks. Reduce critical outage duration via 6-hour call-to-repair Factory Care for Aruba C2010 Ensure vendor-prioritized case handling with a 3 year support term Recover failed modules onsite using HPE-authorized parts and technicians Protect SLAs for aggregation links by accelerating hardware restoration using HS9S0E coverage Minimize internal field dispatch with vendor-managed diagnostics and replacement Simplify procurement and budgeting across a 36 month contract using a single SKU Align lifecycle and refresh planning with multi-year vendor support using Factory Care Key Features 3 year Factory Care support with elevated SLA 6‑hour call-to-repair response objective Coverage tailored for Aruba C2010 hardware Vendor-provided parts, labor and onsite remediation Priority escalation through HPE support channels Single-sku procurement for predictable multi-year coverage FAQ What does the 6-hour call-to-repair SLA mean? It indicates an objective to progress the case toward repair or replacement within six hours of validated case opening, leveraging prioritized HPE resources and parts. Exact response timing may vary by geography and local business hours. Is remote troubleshooting included before onsite dispatch? Yes. HPE support uses remote diagnostics as the initial step to identify the fault and determine whether onsite dispatch and which parts are required under the HS9S0E coverage. Can this service be purchased for out-of-warranty C2010 devices? HPE Factory Care can be sold as a renewal or new contract depending on device eligibility and HPE policy; consult your HPE sales or authorized partner to confirm coverage options for out-of-warranty hardware. How do I escalate a critical case covered by this contract? Open a case through HPE support and cite the contract SKU (HS9S0E) and serial number. Request escalation and provide impact details; HPE will route the case through priority channels per the Factory Care SLA.