HPE Aruba ClearPass AC1K 4-Year 24x7 EDU/R Support — AC1K, ClearPass, Support — H9XJ6E

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SKU
H9XJ6E
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Keep ClearPass authentication services available and compliant across academic environments with HPE Aruba ClearPass AC1K 4-year 24x7 EDU/R support (MPN H9XJ6E). This professional service delivers round-the-clock access to Aruba technical resources for incident diagnosis, priority case escalation, and entitlement-aware software updates tied to the AC1K SKU. Teams receive education renewal handling to align licensing and renewal windows with institution procurement cycles. Support personnel assist with configuration clarification, interoperability questions, and best-practice recommendations that reduce time-to-resolution for access outages. Designed for campus-scale deployments that require predictable lifecycle coverage, this support tier preserves ClearPass policy and profiling workflows during staff transitions and firmware refreshes. Purchase for institutional deployments where continuity, predictable budgeting, and vendor-backed escalation are required to protect identity-driven network access across wired, wireless, and guest portals. Ideal For Sustain campus-wide RADIUS and device profiling during academic term peaks Ensure continuous ClearPass policy enforcement during staff turnover Coordinate license renewals to match fiscal year procurement cycles Obtain priority support for multi-vendor wired/wireless access issues Why This Product 1 Provides 24x7 priority support specifically for AC1K entitlements 2 Includes education renewal handling versus standard commercial support 3 Focused on ClearPass policy and profiling troubleshooting, not appliance hardware 4 Vendor-backed escalation path for complex authentication incidents
  • Mpn: H9XJ6E
  • Vendor: HPE Aruba
  • Category: software-services/professional-services
  • Product Supported: Aruba ClearPass (AC1K)
  • Covered Period: 4 Years
  • Provided Support: 24x7 technical support
  • Service Type: Support and Renewal
  • Remote Onsite: Remote first; vendor escalation
  • Duration Hours: 34,560 hours
  • Service Duration: 4 Years
  • Service Location: Global remote support
  • Service Description: 24x7 priority support for ClearPass AC1K
  • Key Feature 1: 4-year, 24x7 remote and phone support coverage
  • Key Feature 2: Service applies to ClearPass AC1K SKU (MPN H9XJ6E)
  • Key Feature 3: Education renewal (EDU/R) handling and licensing continuity
  • Key Feature 4: Priority incident escalation path to Aruba technical teams
  • Key Feature 5: Entitlement-aware software update guidance for ClearPass
  • Key Feature 6: Support for policy, profiling, and authentication troubleshooting
  • Key Feature 7: Access to Aruba knowledge-base articles and case history
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