HPE Aruba AP-574 3-Year SW+Tech Support RVT2 — 24x7, 2-Hour Response, Phone Support — HM0W7E

Ensure AP-574 operational continuity with a three-year software and technical support contract. Provides 24x7 phone support and a 2-hour response SLA to accelerate incident triage and maintain wireless service levels across enterprise environments. Accelerate incident triage with 24x7 phone support using HPE Foundation Care Reduce downtime with 2-hour response via RVT2 priority handling Maintain software stability with vendor guidance for AP-574 using Aruba engineering Simplify upgrades with remote diagnostic support via phone Standardize support economics for 3 Year using HPE SKU HM0W7E Enable escalation to engineering for complex software issues via HPE workflows Preserve operational continuity for distributed sites with continuous coverage via 24x7 support Key Features 3 Year coverage 24x7 software support 2-Hour response SLA Phone-based technical support Product supported: Aruba AP-574 Hewlett Packard Enterprise Foundation Care FAQ What is covered by SW+TECHSUPPE/RVT2 for AP-574? This package provides software and technical support for Aruba AP-574, including 24x7 phone access to HPE engineers and a defined 2-hour response SLA for reported software incidents. How does the 2-hour response SLA apply? The 2-hour response refers to HPE’s commitment to acknowledge and begin triage on qualifying software incidents within two hours of the support request, per the RVT2 priority handling defined in the service. Is on-site hardware replacement included in this SKU? This SKU is focused on software and technical phone support. For hardware exchange or onsite parts replacement, select a Foundation Care hardware exchange SKU appropriate to the platform. Can this support be used during upgrades and migrations? Yes. The service provides vendor guidance and troubleshooting during upgrades and migrations, helping to diagnose software issues and coordinate escalation if required.