HPE Aruba 1Y PW PC CTR 6H FF 7904 SVC — 1 Year, 6H Response | Aruba Support, Service Contract — U1SA2PE

Keep Aruba controller infrastructure operational during incidents and maintenance windows with a single-year support contract that enforces a 6-hour response SLA. This service focuses on rapidly diagnosing and resolving controller-level faults via certified Aruba support engineers, remote diagnostics, and prioritized case escalation. It includes access to software updates and firmware where applicable, an emphasis on preserving production traffic, and structured handoffs for complex incidents. For organizations that require a firm, measurable commitment to response times without a multi-year lock-in, this one-year plan delivers clear operational value: faster incident containment, fewer prolonged outages, and documented vendor accountability. Use this service to complement internal NOC processes and to ensure vendor-assisted recovery when controller issues exceed on-staff expertise. Ideal For Provide guaranteed response for branch-office Aruba controller failures Augment internal NOC during peak incident periods for controller support Ensure firmware access and troubleshooting during scheduled migrations Mitigate outage window risk for production WLAN and controller clusters Why This Product 1 Offers a firm 6-hour response SLA versus basic break/fix offerings without guaranteed response time 2 One-year term provides flexibility compared to multi-year lock-in 3 Includes firmware/software entitlements that entry-level contracts may omit 4 Prioritized escalation reduces vendor handoff time compared with standard support