HPE Aruba 1Y FC 4H Exchange CX10000-48Y6CSVC | Smart Net Total Care, 8 x 5 NBD Exchange — H61A8E

Sustain CX10000 availability during business hours with a 1 year Smart Net Total Care contract that provides 8 x 5 coverage and Next Business Day Exchange for electronic and physical replacements. Reduce operational risk and simplify incident resolution with diagnostic, software update, and phone support. Ensure rapid hardware restoration via Next Business Day Exchange for CX10000-48Y6 Receive remote diagnosis and troubleshooting using phone support and vendor knowledge base Maintain software currency via scheduled software upgrades and updates Replace failed electronic modules with physical exchange service using covered replacement parts Reduce administrative overhead via electronic and physical service entitlement management Limit business-hour downtime using 8 x 5 coverage with Next Business Day response Improve incident resolution with vendor-provided diagnostic workflows using Smart Net Total Care Key Features Coverage: 1 year, 8 x 5, Next Business Day Exchange Service scope: Electronic and physical replacement entitlement Support types: Diagnosis, Phone Support, Web Knowledge Base Access Software maintenance: Software update and software upgrade access Response SLA: Next Business Day - Exchange Target device: Aruba CX10000-48Y6 series FAQ What devices does this service cover? This contract applies to Aruba CX10000-48Y6-series systems as indicated by the CX10000-48Y6CSVC identifier; confirm serial-level coverage at purchase. What is the response SLA? The service provides 8 x 5 coverage with Next Business Day Exchange for eligible hardware replacements during the service period. Does this include software updates? Yes. The offering includes vendor software updates and upgrades as part of the Smart Net Total Care entitlement. How are replacements fulfilled? Replacements are fulfilled via electronic entitlement and physical exchange, with vendor-managed logistics to deliver replacement modules on a Next Business Day basis during covered hours.