HPE ANW Foundation Care 5Y FC 24x7x2 Hour Support H86T3E | Software Support, Phone Support, Technical — H86T3E

Keep mission-critical HPE ANW software available with guaranteed 24x7x2 Hour technical response and multi-channel support. This 5-year Foundation Care plan delivers phone, email and electronic software support that reduces resolution times and preserves operational SLAs. Reduce downtime with 24x7x2 Hour response via Phone Support Receive software updates with New Releases Update via Electronic delivery Access knowledge resources with Web Knowledge Base Access using HPE portal Escalate incidents with Phone & Email Support using a single entitlement MPN H86T3E Streamline diagnostics with Fax-On-Demand access via HPE support channels Maintain compliance with Software Support via electronic ticketing Plan budget predictably with a 5 Year service duration using Foundation Care Key Features 5 Year Foundation Care software support 24x7x2 Hour phone response time Electronic service sub type Includes New Releases Update Provides Web Knowledge Base Access Offers Fax-On-Demand and Email Support Manufacturer MPN: H86T3E; HA1Y4E FAQ What does 24x7x2 Hour response mean for my incidents? It means HPE provides technical phone-based triage 24 hours a day, 7 days a week, with a target initial response time of 2 hours for eligible incidents under this Foundation Care plan. Which support channels are included? This electronic Foundation Care subscription includes Phone Support, Email Support, Web Knowledge Base Access and Fax-On-Demand, plus New Releases Update distribution. How do I verify entitlement for a support case? Provide the MPN (H86T3E) or manufacturer part number (HA1Y4E) when you open a ticket so HPE can validate entitlement and apply the correct SLA. Can I renew or upgrade this contract before it expires? Yes. HPE and authorized resellers offer renewals and upgrade options; start renewal discussions before the final contract year to avoid service gaps and maintain continuity.