HPE ANW FC 4Y 4HR OS SW E/RAP605H10PKSVC H02BKE — 4-Year, 4-Hour Onsite Response | Rapid Repair, Exchange — H02BKE

Ensure rapid recovery for ANW infrastructure with a four‑year support contract that includes a 4‑hour onsite response and exchange workflows. Designed to protect SLAs for time‑sensitive network gear and reduce lengthy outages. Provide 4-hour onsite response with 4-year contract term Execute parts exchange workflows using vendor-managed logistics Accelerate repairs with prioritized response using 4HR SLA Coordinate troubleshooting with phone and electronic support channels Reduce downtime for mission-critical ANW nodes using expedited coverage Track replacements and incidents with vendor reporting using exchange records Align support with operational SLAs using contractually defined response times Key Features 4-year service duration (as indicated by product name) 4-hour onsite response commitment (4HR) Exchange-based replacement workflow Vendor-coordinated parts logistics Service designed for time-sensitive ANW assets HPE service MPN: H02BKE FAQ Does this service guarantee a 4-hour onsite arrival? The product name includes a 4HR response indication; confirm contractual terms and local availability with the seller to validate guaranteed onsite arrival. Is parts replacement included in this plan? Exchange-based replacement and vendor-managed parts logistics are part of the service description; confirm covered components at the time of purchase. Can this service be used for 24x7 critical sites? This plan emphasizes a 4-hour response and 4-year term; if 24x7 coverage is required, verify whether the offering includes after-hours support or consider a 24x7 alternative. How do I confirm which ANW SKUs are covered? Confirm exact SKU coverage and service applicability with your HPE sales representative or on the purchase order; the product references ANW family coverage.